Return Policy

At MusaMonster, we take great pride in creating high-quality, custom pet portraits designed specifically for you. Due to the personalized nature of our products, we do not offer refunds. However, we are committed to ensuring you receive a product that you love, and we will work with you to address any concerns you may have.

Returns

Because each custom pet portrait is uniquely created for you based on your specifications, we are unable to accept returns or provide refunds. All sales are final. However, if your portrait arrives with any quality defects or is damaged during shipping, we are happy to offer a replacement. Please reach out to us within 72 hours of receiving your order and provide clear photos showing the issue.

Exchanges

Exchanges will only be accepted if your item arrives damaged, has defects, or if you received the wrong product (such as the wrong size, material, or design). Please contact us within 72 hours of receiving your item with detailed photos and a description of the issue. Once confirmed, we will arrange for a replacement at no additional cost.

Order Changes or Cancellations

We understand that sometimes changes are needed after placing an order. However, because our artists begin planning and working on your portrait shortly after your order is placed, we can only accept order changes or cancellations within 1 hour of placing the order. This policy ensures that we can provide timely service to all of our customers while allowing our artists to begin work without delays.


Once the 1-hour window has passed, we are unable to accommodate changes or cancellations as your custom portrait will already be in production. We appreciate your understanding in this matter as each piece is carefully crafted with your pet in mind.

Customer Satisfaction

Your satisfaction is extremely important to us. If for any reason you are not fully satisfied with the final product, please do not hesitate to contact us as soon as possible. We are dedicated to resolving any concerns you may have and will do everything we can to make things right. Our goal is to ensure that you are thrilled with your custom pet portrait and that it becomes a cherished piece in your home.


For further assistance, feel free to reach out to us at support@musamonster.com. We’re here to help!